Is Your Chatbot a Concierge or a Valet?
by Chris Handy — 1 min read

Is Your Chatbot a Concierge or a Valet?

People are out there building chatbots in the image of a concierge, and wondering why it’s not changing the game. It’s because the concierge is only appropriate for the lobby, a nice to have that’s helpful once in a...

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