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Chris Handy

Hi! It’s me Chris.

📍 Fort Worth, TX https://closedwon.com

Calendar Volleyball

Why in the world, given the tools we have at our disposal today…. I’m sorry… I almost got a little heated. Given the tools we as salespeople have at our disposal today, why are some of us still asking people for “a few dates and times that might work”

A Hierarchy of Leads and the Internal Communications Issues Companies Face

According to Wikipedia [https://en.wikipedia.org/?title=Business], the goal of a business is for sales to be more than expenditures resulting in a profit. Now that we’ve got that out of the way, I have a theory I’d like to share with you. I have surmised

Automation for Remote Teams

When you can’t tap on someone’s shoulder, you need to have more automation in place to facilitate meetings and communications whether they are external sales meetings or meeting with prospects and opportunities.

Is Your Chatbot a Concierge or a Valet?

People are out there building chatbots in the image of a concierge, and wondering why it’s not changing the game. It’s because the concierge is only appropriate for the lobby, a nice to have that’s helpful once in a blue moon. On most pages, customers are looking

Engagement

Having a chatbot that can learn to respond intelligently to a question sounds nice. But… how will you get them to click and engage in the first place? Are your icebreaker statements and questions good enough? Are they relevant to the place/situation the person is in? Do they reflect

What is Drift Automation?

“twenty-four seven” Early in the day at Drift’s HYPERGROWTH event in Boston, David Cancel espoused a few questions. > @dcancel [https://twitter.com/dcancel?ref_src=twsrc%5Etfw] talking about the commoditization of SaaS. At #HYPERGROWTH19 [https://twitter.com/hashtag/HYPERGROWTH19?src=hash&ref_src=twsrc%5Etfw] What if customers

Better Paths

What if instead of focusing on chatbots and the tech, we started focusing on how to give excited prospects a guided tour of our site? Wouldn’t that lead us down a better path?

[New Research] Just 14% of People Would Prefer Filling Out a Website Form Over Using a Chatbot

Think about the last time you had a question about a product or service. Maybe it wasn’t the most pressing matter in the world. It could have been a question about something you’ve already purchased. Or maybe it was a question about something you hadn’t bought yet.

The Very Best Opening Line in Live Chat

So what’s the best thing you can say in an opening line of live chat [https://www.closedwon.com/stack/drift]? What I mean is, if someone asks you a question or comes in and they start a live chat on your website, what’s the best way to

Why Your Leads Want to be Disqualified and on Their Own Terms

Modern lead qualification is all about sizing up the web traffic. Does the lead meet your BANT requirements? Are they ready to buy? Could they be convinced to buy with a little nudging? Today’s lead qualification focuses only on separating the juicy potential lead wheat from the chaff of